Returns & Refund Policy

At HUGONS, we carefully pack and check our products before dispatch to ensure that you receive quality products.

Because our products include food, seeds, dry fruits, powders, and wellness products, returns are accepted only under eligible conditions.

Eligible Returns

A return or replacement may be considered in the following situations:

• You received a wrong product.
• The product received is damaged during transit.
• The product is defective or unusable upon delivery.
• The product received does not match the product ordered.

Return Request Period

Customers should contact us within 48 hours of delivery if they receive a damaged, incorrect, or defective product.

Please provide:

• Order number
• Product name
• Clear photographs of the product
• Photographs of the packaging
• A short description of the issue

This information helps us verify the issue and process your request quickly.

Products That Cannot Be Returned

For hygiene, safety, and product-quality reasons, we generally do not accept returns for:

• Products that have been opened or used
• Products damaged after delivery due to improper handling
• Products without original packaging
• Products returned without prior approval
• Products purchased incorrectly by the customer

Food and consumable products are generally non-returnable once opened.

Replacement

If the product is found to be damaged, defective, or incorrect, HUGONS may offer:

• Replacement of the product, or
• Refund of the eligible amount

The final resolution will depend on the nature of the issue and product availability.

Refund Process

Once your return/refund request is approved, the refund will be processed to the original payment method, where applicable.

Refunds may take approximately 5–7 business days to reflect in your account depending on your bank/payment provider.

Cancellation

Order cancellation may be requested before the order is dispatched.

Once an order has been shipped, cancellation may not be possible.

Contact Us

For return or refund assistance:

Email: info@hugons.in
Phone: +91 941 9935 9276

Please mention your Order Number in all communication regarding returns or refunds.